Design, development and support.Design, development and support.

Selected deliverables

• SaaS platforms

  Subscription products with customer accounts, roles, billing and an admin panel, built to grow from the first customers onward.

• ERP & internal management systems

  One system for orders, stock, approvals, finance and reports, in place of spreadsheets passed between departments.

• CRMs

  Pipelines, follow-ups and customer records shaped to how your team sells and serves, with the right access for each role.

• Web applications & portals

  Customer portals, booking and ordering systems and dashboards that run in the browser.

Selected deliverables

• Company websites

  Pages that explain your business, with responsive layouts and editing tools. Prishtina 2030 shows how we handle multilingual publishing and changing information.

• Online stores

  Product catalogues, filters, baskets and ordering flows. For products with many options, Laromat shows a configurator built around dimensions, materials and finishes.

• Web applications

  Customer accounts, booking tools, portals and business workflows in the browser. Where the project includes a wider internal system, we scope it with our [software development service](/services/software-development).

• Content and integrations

  We work with Next.js, React and Payload CMS. We review your existing platform before choosing what to retain, and define connections to payments, a CRM or other APIs in the scope.

Selected deliverables

• User flows & interface designs

  Key journeys, screen designs and a prototype to review the agreed experience before development.

• iOS & Android development

  We use React Native and Expo for apps that can share a codebase. Device features, performance requirements and existing code determine where platform-specific development is needed.

• Backend & service connections

  Login, permissions and data connections scoped around your existing APIs where possible. A new [backend or admin system](/services/software-development) is estimated separately so its responsibilities and ownership are clear.

• Device testing & store submission

  Testing on agreed devices and OS versions, preparation of release materials, store submission and code handover.

Selected deliverables

• Brand identity

  For branding work: an agreed visual direction, logo, colour palette and typography, with guidelines for consistent use.

• User flows & prototypes

  For interface work: page structure, key journeys, wireframes and an interactive prototype for review before development.

• Interface & component design

  The agreed screens, responsive layouts and reusable components, including states and accessibility considerations.

• Design files & handover

  Organised source files, exportable assets and specifications. A larger design system or implementation support can be scoped separately.

Selected deliverables

• Workflow plan & acceptance criteria

  A map of the task, inputs, outputs and exceptions, with agreed measures for deciding whether the pilot is useful.

• Automation or AI assistant

  The agreed workflow, assistant or internal interface for defined tasks, using AI where the task calls for it.

• System & data connections

  Agreed integrations with your tools and data sources, with documented permissions, providers and data handling.

• Testing, review & handover

  Testing on agreed examples, human approval and exception handling, plus operating guidance. Ongoing monitoring and changes are scoped separately.

Selected deliverables

• Technical audit & improvements

  A prioritised audit and agreed fixes for crawling, indexing, structured data and page performance, including Core Web Vitals.

• Keyword & content planning

  A keyword map for your key pages, content gaps and prioritised briefs for new or revised content.

• On-page optimisation

  Agreed updates to page titles, descriptions, headings and internal links, with recommendations for clearer page content.

• Measurement & reporting

  An analytics and Search Console review, agreed tracking for enquiries, and reports on search traffic, leads and next priorities.

Selected deliverables

• Platform review & monitoring

  An agreed inventory of supported systems, current priorities, and uptime, error or performance monitoring with defined alert handling.

• Maintenance & updates

  Scheduled dependency and security updates, technical fixes and testing for the components covered by the agreement.

• Issue response

  A clear reporting route, issue triage and work on agreed incidents, with support windows, escalation and third-party responsibilities documented.

• Reporting & improvement planning

  A record of maintenance and issues, with prioritised recommendations. Larger changes and new features are agreed as separate work.

Selected deliverables

• Product design capacity

  Designers for agreed user flows, prototypes, interfaces and component work, reviewed with your product team.

• Web & backend engineering

  Engineers for agreed interfaces, APIs, data and integrations, working within your codebase and review standards.

• Mobile development capacity

  [iOS and Android development](/services/mobile-apps) when required by the roadmap, with platform responsibilities and release work defined upfront.

• Coordination & handover

  An agreed point of contact, progress reviews and documentation, with code and design work delivered through your agreed tools.